{"id":113,"date":"2019-01-13T14:11:22","date_gmt":"2019-01-13T14:11:22","guid":{"rendered":"https:\/\/wptest2.aawcs.co.uk\/?page_id=113"},"modified":"2025-03-05T11:44:25","modified_gmt":"2025-03-05T11:44:25","slug":"support-services","status":"publish","type":"page","link":"https:\/\/aawcs.co.uk\/index.php\/support-services\/","title":{"rendered":"Support Services"},"content":{"rendered":"

[vc_row][vc_column][vc_custom_heading text=”Support Services” font_container=”tag:h2|font_size:38|text_align:left|color:%23415788″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal” link=”url:%2Findex.php%2Fabout-us%2F|title:Contact%20%26%20About” css=”.vc_custom_1721818857083{margin-right: 30px !important;margin-bottom: -3px !important;margin-left: 30px !important;}”][vc_custom_heading text=”AAW can provide support for your system in several ways. Our friendly office staff are on hand 5 days a week to assist you with any support you may need for your monitoring system, visit the contact page for information on how to get in touch.” font_container=”tag:h2|font_size:20|text_align:left|color:%23000000″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal” link=”url:%2Findex.php%2Fcontact%2F|title:Contact” css=”.vc_custom_1723647720184{margin-top: 30px !important;margin-right: 30px !important;margin-left: 30px !important;}”][vc_empty_space][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1716199180906{margin-bottom: -30px !important;}” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D”][vc_column width=”1\/3″ text_align=”center” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D”][vc_custom_heading text=”Site Visits” font_container=”tag:h2|font_size:26|text_align:center|color:%23415788″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal” css=”.vc_custom_1716198760651{margin-bottom: -3px !important;}”]

Our expert engineers assist sites all over the UK & the republic of Ireland and are available for site visits 7 days a week* to suit your business needs.<\/p><\/div>

*Weekend work is charged at double time rate.<\/p>\n

<\/div> <\/div><\/a>[\/vc_column][vc_column width=”1\/3″][vc_custom_heading text=”In Office Repairs” font_container=”tag:h2|font_size:26|text_align:center|color:%23415788″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal” css=”.vc_custom_1716198771403{margin-bottom: -3px !important;}”]

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AAW can investigate and repair most wireless IT sensor faults in our office and the hardware can then be posted back to you; removing the need for site visits which saves your company money. Once the fault is found, we will send you a quote for repair and delivery*.<\/p>\n

*Unless you have ”Hardware Repair & Repair cover!<\/em><\/p>\n

\u00a0<\/div> <\/div><\/a>[\/vc_column][vc_column width=”1\/3″][vc_custom_heading text=”Legacy Systems” font_container=”tag:h2|font_size:26|text_align:center|color:%23415788″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal” css=”.vc_custom_1716198781876{margin-bottom: -3px !important;}”]

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We have the experience and knowledge to support your legacy equipment from Woodley and Danfoss, such as RDM, M2, M2+, Micromon and S5. We hold a limited stock of spares to allow repairs for these systems and in the event that repair is not possible, our RIOT-S unit can easily be installed as a drop in replacement.<\/p>\n

\u00a0<\/div> <\/div><\/a>[\/vc_column][\/vc_row][vc_row gap=”30″ css=”.vc_custom_1716202542116{margin-right: 100px !important;margin-left: 100px !important;}” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D”][vc_column width=”1\/2″ css=”.vc_custom_1716202511961{padding-right: 10px !important;padding-left: 10px !important;}” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D”][vc_custom_heading text=”Annual Care Package” font_container=”tag:h2|font_size:26|text_align:center|color:%23415788″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal” css=”.vc_custom_1716198933978{margin-bottom: -3px !important;}”]

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If you already have a WebREACT system there are further support options that can be added to your annual contract:<\/p>\n

– 24\/7-365 support<\/p>\n

– Hardware Repair & Replacement<\/p>\n

– Service Visit<\/p>\n

– Site Visit Call Out<\/p>\n

\u00a0<\/div> <\/div><\/a>[\/vc_column][vc_column width=”1\/2″][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h2|font_size:26|text_align:center|color:%23415788″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal” css=”.vc_custom_1716198810163{margin-bottom: -3px !important;}”]

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Alternatively have you tried our FAQ section<\/a>\u00a0and Downloads<\/a>? We’ve listed the most common questions around our systems to help you get answers as fast as possible and provided manuals and help sheets for you to download.<\/p>\n

\u00a0<\/div> <\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_custom_heading text=”Support Services” font_container=”tag:h2|font_size:38|text_align:left|color:%23415788″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal” link=”url:%2Findex.php%2Fabout-us%2F|title:Contact%20%26%20About” css=”.vc_custom_1721818857083{margin-right: 30px !important;margin-bottom: -3px !important;margin-left: 30px !important;}”][vc_custom_heading text=”AAW can provide support for your system in several ways. Our friendly office staff are on hand 5 days a week to assist you with any support you may need for your monitoring system, visit the contact page for information on how […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-113","page","type-page","status-publish","hentry"],"jetpack_shortlink":"https:\/\/wp.me\/PaBAol-1P","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/aawcs.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aawcs.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aawcs.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aawcs.co.uk\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/aawcs.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=113"}],"version-history":[{"count":79,"href":"https:\/\/aawcs.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/113\/revisions"}],"predecessor-version":[{"id":2667,"href":"https:\/\/aawcs.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/113\/revisions\/2667"}],"wp:attachment":[{"href":"https:\/\/aawcs.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}