{"id":2045,"date":"2024-05-15T15:25:38","date_gmt":"2024-05-15T15:25:38","guid":{"rendered":"https:\/\/wptest2.aawcs.co.uk\/?page_id=2045"},"modified":"2024-05-30T12:59:18","modified_gmt":"2024-05-30T12:59:18","slug":"faqs","status":"publish","type":"page","link":"https:\/\/aawcs.co.uk\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row content_placement=&#8221;bottom&#8221; css=&#8221;.vc_custom_1716476404053{margin-right: 30px !important;margin-left: 30px !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;Frequently Asked Questions:&#8221; font_container=&#8221;tag:h2|font_size:50|text_align:left|color:%23415788&#8243; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal&#8221;][vc_row_inner css=&#8221;.vc_custom_1716457881682{margin-right: 150px !important;}&#8221;][vc_column_inner][vc_wp_search][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"porto-sicon-box-link\" href=\"\/index.php\/downloads\/\" title='Downloads'><div class=\"porto-sicon-box  wpb_custom_41bff1b1caafd3dbb98202971959d8ba style_1 left-icon\"><div class=\"porto-sicon-left\"><div class=\"porto-just-icon-wrapper porto-icon none\" style=\"color:#415788;font-size:32px;\"><i class=\"fas fa-file-download\"><\/i><\/div><\/div><div class=\"porto-sicon-body\"><div class=\"porto-sicon-description\" style=\"color:#000000;\">\n<p style=\"text-align: left;\">Manuals\/help sheets for all our hardware and software can be found on the Downloads page.<\/p>\n<p><\/div> <!-- description --><\/div><\/div><!-- porto-sicon-box --><\/a>[vc_row_inner content_placement=&#8221;bottom&#8221;][vc_column_inner]<a class=\"porto-sicon-box-link\" href=\"\/index.php\/about-us\/\" title='Contact'><div class=\"porto-sicon-box  wpb_custom_44f27e8d9d4dec216d10118c51f900d6 style_1 left-icon\"><div class=\"porto-sicon-left\"><div class=\"porto-just-icon-wrapper porto-icon none\" style=\"color:#415788;font-size:32px;\"><i class=\"fas fa-question\"><\/i><\/div><\/div><div class=\"porto-sicon-body\"><div class=\"porto-sicon-description\" style=\"color:#000000;\">\n<p style=\"text-align: left;\">support@aawcs.co.uk<\/p>\n<p style=\"text-align: left;\">01635 248589<\/p>\n<p><\/div> <!-- description --><\/div><\/div><!-- porto-sicon-box --><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;35&#8243; css=&#8221;.vc_custom_1716906551258{margin-right: 30px !important;margin-left: 30px !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;][vc_column width=&#8221;1\/2&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;][vc_custom_heading text=&#8221;General&#8221; font_container=&#8221;tag:h2|font_size:30|text_align:left|color:%23415788&#8243; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal&#8221;]<div class=\"porto-faqs porto-faqs8ncp wpb_content_element \">\r\n\t<div class=\"page-faqs clearfix wpb_custom_4197623e65c803415efac1f69a976856\" id=\"porto_faqs_6199\">\r\n\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"faq-row faqs-container\">\r\n\t\t\t\r\n<div class=\"faq general post-2419 type-faq status-publish hentry faq_cat-general\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What can the system monitor?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What can the system monitor?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-07-23T14:23:16+00:00<\/span>Our IT units can measure temperature, humidity, digital status, frequency, flow, pressure, voltage and more.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq general post-2421 type-faq status-publish hentry faq_cat-general\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Are your calibrations UKAS accredited?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Are your calibrations UKAS accredited?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-07-23T14:37:08+00:00<\/span>We currently offer UKAS traceable calibrations. \r\nWe are working towards our ISO 17025 accreditation. \t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq general post-2420 type-faq status-publish hentry faq_cat-general\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>I don&#8217;t have AAW hardware, can you still calibrate my system?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">I don&#8217;t have AAW hardware, can you still calibrate my system?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-07-23T14:25:01+00:00<\/span>As long as your sensors are connected to a display then we can complete calibration, contact us for a quote. \t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq general post-2228 type-faq status-publish hentry faq_cat-general\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can you come to site to assess our requirements?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can you come to site to assess our requirements?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-05-30T12:58:00+00:00<\/span><ul>\r\n \t<li>In order to provide you with an accurate quotation, we offer free site survey visits to customers located within a 3 hour journey from our office in Berkshire.<\/li>\r\n \t<li>For customers further out will we endeavor to visit you free of charge when we have planned work in your area.<\/li>\r\n \t<li>Alternatively: We can use a detailed site plan to estimate your requirements and send a quote including options for any potential additional hardware costs that may be needed during the install.<\/li>\r\n \t<li>OR a quote can be provided detailing the cost for a site survey visit at our earliest availability<\/li>\r\n<\/ul>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq general post-2423 type-faq status-publish hentry faq_cat-general\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I install a system myself?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can I install a system myself?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-07-23T14:47:03+00:00<\/span>Yes, systems can be delivered. The unit will be setup ready for connection prior to delivery and can be installed by a member of staff once received on site. AAW staff can offer support via telephone and email. \r\nNote: If you chose to have the system delivered, there will be no training provided (A manual will be supplied). If any issues occur that require AAW to attend site to assist, that visit would be chargeable.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq general post-2422 type-faq status-publish hentry faq_cat-general\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can you offer a same day visit from an engineer?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can you offer a same day visit from an engineer?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-07-23T14:39:03+00:00<\/span>If you require an engineer on site the same day we can offer an 'emergency visit', please contact us (dependent on distance from our office).\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq general post-3359 type-faq status-publish hentry faq_cat-general\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Do you supply Woodley 40-017 and 40-058 temperature probes?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Do you supply Woodley 40-017 and 40-058 temperature probes?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-11-07T11:11:45+00:00<\/span>If you have Woodley temperature probes that require replacement with the codes 40-017 or 40-058, we can offer an AAW replacement probe that will be compatible. See the Wired Probes page for further information <a href=\"https:\/\/aawcs.co.uk\/index.php\/wired-temperature-probes\/\">Wired Temperature Probes<\/a>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq general post-2418 type-faq status-publish hentry faq_cat-general\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What are your delivery charges?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What are your delivery charges?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-03-07T09:57:15+00:00<\/span>Please see the below as a guideline for delivery charges, these charges are however are subject to change based on order quantity, delivery charges will be confirmed in your quotation:\r\n\r\n\u00a310 - Probes\/Brackets\r\n\u00a315 - ITs\r\n\u00a330 - RIOT-S Systems\r\n\r\nAll deliveries are sent via Royal Mail Tracked &amp; Signed.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n\t\r\n\t<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;WebREACT &#038; WebREACT Lite&#8221; font_container=&#8221;tag:h2|font_size:30|text_align:left|color:%23415788&#8243; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal&#8221;]<div class=\"porto-faqs porto-faqs753w wpb_content_element \">\r\n\t<div class=\"page-faqs clearfix wpb_custom_4197623e65c803415efac1f69a976856\" id=\"porto_faqs_p1oq\">\r\n\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"faq-row faqs-container\">\r\n\t\t\t\r\n<div class=\"faq webreact post-2231 type-faq status-publish hentry faq_cat-webreact\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Forgotten password?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Forgotten password?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-03-07T10:01:50+00:00<\/span>If you have forgotten the password for your WebREACT\/Lite login, please <a href=\"https:\/\/aawcs.co.uk\/index.php\/contact\/\">contact<\/a> AAW for it to be reset.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq webreact post-2230 type-faq status-publish hentry faq_cat-webreact\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How is the monitoring data backed up and stored?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">How is the monitoring data backed up and stored?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-03-07T10:02:24+00:00<\/span>All data for your site will be stored for 30 years (including on a secondary location). The current year and 1 calendar year can be viewed on your WebREACT site at any time, but at request any historical data can be loaded to your site within 30 minutes.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq webreact post-2208 type-faq status-publish hentry faq_cat-webreact\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How often does data upload to the WebREACT site?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">How often does data upload to the WebREACT site?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-05-28T14:19:50+00:00<\/span>answer\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq webreact post-2187 type-faq status-publish hentry faq_cat-webreact\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>The trend on a graph is not up to date?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">The trend on a graph is not up to date?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-05-24T10:01:43+00:00<\/span>If you find that a graph on your WebREACT\/WebREACT Lite site is not up to date, please follow the below steps:\r\n<ol>\r\n \t<li>Confirm if it is just 1 graph or the whole site (check other graphs and the time in top right).<\/li>\r\n \t<li>If the graph is less than 10 minute behind please wait at least 15 minutes and refresh for the next transmit to be uploaded.<\/li>\r\n \t<li>If it is more than 10 minutes behind please check the sensor position in location, fix if required and wait for data upload.<\/li>\r\n \t<li>If there is still no change then please contact support.<\/li>\r\n<\/ol>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq webreact post-2200 type-faq status-publish hentry faq_cat-webreact\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>No graphs are up to date on WebREACT?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">No graphs are up to date on WebREACT?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-05-24T08:12:12+00:00<\/span>If ALL your monitored points are behind time, please check the time in the top right corner of your WebREACT\/WebREACT Lite site. If the time is not correct it is likely that your RIOT-S has lost internet connection and cannot upload the data to WebREACT. Please check:\r\n<ol>\r\n \t<li>The RIOT-S unit is on and working and connected to the mains power<\/li>\r\n \t<li>The RIOT-S unit is connected to the network (RIOT-S socket and wall socket)<\/li>\r\n \t<li>The network is working<\/li>\r\n<\/ol>\r\nIf the above checks do not resolve the issue, please contact support for further assistance.\r\n\r\n&nbsp;\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq webreact post-2185 type-faq status-publish hentry faq_cat-webreact\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Some settings are &#8220;greyed&#8221; out?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Some settings are &#8220;greyed&#8221; out?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-03-07T10:05:46+00:00<\/span>If you have logged into your WebREACT or WebREACT Lite and find that some settings options are \"greyed\" out and you cannot change them, then it is likely that your login does not have the permission level required to make that change. We would advise that you discuss this with your company superior to see if your permission level can be changed.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq webreact post-2177 type-faq status-publish hentry faq_cat-webreact\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What reports can be created?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What reports can be created?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-03-07T10:08:09+00:00<\/span><strong>WebREACT\r\n<\/strong>Reports can be created via the WebREACT site for:\r\n<ul>\r\n \t<li>Averages <em>(Produces a report all or just the first input of all rooms over a period. The report optionally shows the average temperature as well as the minimum temperature, maximum temperate, latest value and the high and low alarm limit.)<\/em><\/li>\r\n \t<li>System Reports <em>(Produces reports of one or many rooms. The reports can optionally show graphs, alarms and comments over a time range.)<\/em><\/li>\r\n \t<li>Installation Qualification <em>(Shows a table of all of the alarm settings of a system.)<\/em><\/li>\r\n \t<li>Operational Qualification <em>(Produces a report of all the alarm events of the entire system over a time range.)<\/em><\/li>\r\n \t<li>Performance Qualification<em> (Produces a report of all the alarm events of a chosen room over a time range.)<\/em><\/li>\r\n<\/ul>\r\n&nbsp;\r\n\r\nThe<a href=\"\/index.php\/downloads\/\"> Downloads<\/a> page provides manuals on how to create the reports.\r\n<strong>WebREACT Lite\r\n<\/strong>The reports feature is not available on WebREACT Lite. If you have a WebREACT Lite site and require reports, you can easily upgrade to the 'full' WebREACT version. The upgrade can be completed remotely by our software team. Please <a href=\"https:\/\/aawcs.co.uk\/index.php\/contact\/\">contact us<\/a> for more information or a quotation for the upgrade cost.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq webreact post-2199 type-faq status-publish hentry faq_cat-webreact\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Why is my WebREACT plan orange and yellow?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Why is my WebREACT plan orange and yellow?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-05-24T07:46:07+00:00<\/span>The WebREACT plan shows your monitored locations. When an alarm is triggered, that location on the overview plan will<strong> flash orange<\/strong>. Once acknowledged, if the location is still outside of alarm parameters, the location on the plan will remain a solid <strong>yellow<\/strong> until the temperature returns within limits.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq webreact post-2198 type-faq status-publish hentry faq_cat-webreact\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>There is an active alarm on WebREACT but nothing to acknowledge?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">There is an active alarm on WebREACT but nothing to acknowledge?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-05-24T10:04:13+00:00<\/span>On the alarm history try ticking 'S' box at the top of the alarm history, this shows any 'system' alarms.\r\n\r\n&nbsp;\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq webreact post-2174 type-faq status-publish hentry faq_cat-webreact\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What alarm options are available?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What alarm options are available?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-03-07T10:10:02+00:00<\/span>When a point on your system enters an active alarm state, notification of alarm can be sent via the following options:\r\n<ul>\r\n \t<li>Email (Included in WebREACT &amp; WebREACT Lite fee)<\/li>\r\n \t<li>SMS (Additional monthly charge (500 or unlimited SMS per month options available)<\/li>\r\n \t<li>Dial Out (Additional monthly charge)<\/li>\r\n<\/ul>\r\nPlease email support@aawcs.co.uk to amend any existing alerts.\r\n\r\n<a href=\"https:\/\/aawcs.co.uk\/index.php\/contact\/\">Contact us<\/a> for more information or a quotation.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n\t\r\n\t<\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1716907378700{margin-right: 30px !important;margin-left: 30px !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;RIOT-S&#8221; font_container=&#8221;tag:h2|font_size:30|text_align:left|color:%23415788&#8243; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal&#8221;]<div class=\"porto-faqs porto-faqsm9q5 wpb_content_element \">\r\n\t<div class=\"page-faqs clearfix wpb_custom_4197623e65c803415efac1f69a976856\" id=\"porto_faqs_7mwz\">\r\n\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"faq-row faqs-container\">\r\n\t\t\t\r\n<div class=\"faq riot-s post-2192 type-faq status-publish hentry faq_cat-riot-s\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>The RIOT-S screen is unresponsive<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">The RIOT-S screen is unresponsive<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-03-07T10:00:28+00:00<\/span>There multiple reasons why a RIOT-S screen may be unresponsive:\r\n<ul>\r\n \t<li><strong>Damage:\u00a0<\/strong>If there is visible damage to the screen, i.e the screen has been pushed too hard, cracked, something has been used instead of the stylus ect, then the entire RIOT-S unit will need to be replaced. Please <a href=\"https:\/\/aawcs.co.uk\/index.php\/contact\/\">contact us<\/a> for a quote.<\/li>\r\n \t<li><strong>Frozen:<\/strong> If the screen cannot be \"woken up\" by touching the screen with the supplied stylus, then the unit could need a reset. Please <a href=\"https:\/\/aawcs.co.uk\/index.php\/contact\/\">contact us<\/a> for details of how to do this.<\/li>\r\n \t<li><strong>Calibration required:<\/strong> If the screen is not responding to the area pressed by the stylus it may require calibration. Gently press and hold the stylus to the screen for 25 seconds then let go, which will bring up the calibration screen, complete the instructions on screen. If this does not resolve the issue please <a href=\"https:\/\/aawcs.co.uk\/index.php\/contact\/\">contact us<\/a> for further assistance.<\/li>\r\n<\/ul>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq riot-s post-2188 type-faq status-publish hentry faq_cat-riot-s\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>My RIOT-S is constantly beeping?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">My RIOT-S is constantly beeping?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-05-23T14:36:21+00:00<\/span>If your RIOT-S unit it beeping, it is because an alarm is active. Check the status in the top right hand side of the home screen to see any active alarms. A RIOT-S manual is available on the <a href=\"\/index.php\/downloads\/\">Downloads<\/a> page and provides instructions on how to acknowledge alarms.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq riot-s post-2194 type-faq status-publish hentry faq_cat-riot-s\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>My RIOT-S is beeping but there is nothing to acknowledge on WebREACT?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">My RIOT-S is beeping but there is nothing to acknowledge on WebREACT?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-05-24T08:13:52+00:00<\/span>This is likely to be an active 'Server Alarm'.\r\n\r\nIf the RIOT-S unit has lost network connection to the WebREACT\/WebREACT Lite site then a 'server alarm' will be activated to inform you of the lost connection. Checking the time in the top right corner of your WebREACT site will confirm this. If the WebREACT site is 'behind time' please complete the below checks:\r\n<ol>\r\n \t<li>The RIOT-S unit is on and working and connected to the mains power<\/li>\r\n \t<li>The RIOT-S unit is connected to the network (RIOT-S socket and wall socket)<\/li>\r\n \t<li>The network is working<\/li>\r\n<\/ol>\r\nIf the above checks do not resolve the issue, please contact support for further assistance.\r\n\r\n&nbsp;\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n\t\r\n\t<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;Wireless IT Sensors&#8221; font_container=&#8221;tag:h2|font_size:30|text_align:left|color:%23415788&#8243; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal&#8221;]<div class=\"porto-faqs porto-faqso6s3 wpb_content_element \">\r\n\t<div class=\"page-faqs clearfix wpb_custom_4197623e65c803415efac1f69a976856\" id=\"porto_faqs_abhu\">\r\n\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"faq-row faqs-container\">\r\n\t\t\t\r\n<div class=\"faq wireless-it-sensors post-2232 type-faq status-publish hentry faq_cat-wireless-it-sensors\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Are temperature sensors UKAS calibrated?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Are temperature sensors UKAS calibrated?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-05-30T13:37:22+00:00<\/span>All IT temperature sensors are supplied with a 3 point UKAS traceable calibration as standard at -30\u00b0C, 0.0\u00b0C and +30\u00b0C.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq wireless-it-sensors post-2227 type-faq status-publish hentry faq_cat-wireless-it-sensors\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How long does the battery last in an IT?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">How long does the battery last in an IT?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-05-30T12:56:38+00:00<\/span>We would recommend that the batteries within a wireless IT sensor are replaced every 12 months as part of the annual calibration.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq wireless-it-sensors post-2219 type-faq status-publish hentry faq_cat-wireless-it-sensors\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How long can an IT store data for?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">How long can an IT store data for?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-05-28T15:22:35+00:00<\/span>A wireless IT sensor can store data without uploading to a RIOT-S unit for a certain amount of days, dependent on the inputs on the unit:\r\n<ul>\r\n \t<li>For a single input IT it will store for 10 days.<\/li>\r\n \t<li>For a dual input IT it will store for 5 days.<\/li>\r\n \t<li>For a triple input IT it will store for 2 days.<\/li>\r\n<\/ul>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq wireless-it-sensors post-2218 type-faq status-publish hentry faq_cat-wireless-it-sensors\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How often does the sensor take a reading?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">How often does the sensor take a reading?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-05-28T15:18:00+00:00<\/span><p class=\"porto-sicon-title\">The default setting is that the Wireless IT sensors collect monitoring data every<strong> 1 minute<\/strong> and communicates the data back to a RIOT-S base unit using a wireless radio network every 5 minutes.<\/p>\r\n(<strong>Note:<\/strong> If the data sample collected at a 1 minute interval has breached the set alarm limits&amp;delay the IT sensor will send that data immediately to the RIOT-S unit so an alarm can be activated.)\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq wireless-it-sensors post-2216 type-faq status-publish hentry faq_cat-wireless-it-sensors\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How many IT sensors can be installed at a site?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">How many IT sensors can be installed at a site?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/aawcs.co.uk\/index.php\/author\/chelsea\/\" title=\"Posts by Chelsea Goodman\" rel=\"author\">Chelsea Goodman<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-05-28T15:42:41+00:00<\/span><ul>\r\n \t<li>Each RIOT-S unit can accommodate 64 alarm templates so we would say that each RIOT-S unit can be set up with a maximum of 64 ITs.<\/li>\r\n \t<li>If several ITs share 1 alarm template you can go above 64 ITs but in this scenario we would advise on an individual basis.<\/li>\r\n \t<li>Essentially the answer is as many as you would like; further RIOT-S units and signal repeaters can be added for system expansion. A maximum number could reached if the sensor population ends up too dense.<\/li>\r\n<\/ul>\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n\t\r\n\t<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row content_placement=&#8221;bottom&#8221; css=&#8221;.vc_custom_1716476404053{margin-right: 30px !important;margin-left: 30px !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;Frequently Asked Questions:&#8221; font_container=&#8221;tag:h2|font_size:50|text_align:left|color:%23415788&#8243; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal&#8221;][vc_row_inner css=&#8221;.vc_custom_1716457881682{margin-right: 150px !important;}&#8221;][vc_column_inner][vc_wp_search][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_row_inner content_placement=&#8221;bottom&#8221;][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;35&#8243; css=&#8221;.vc_custom_1716906551258{margin-right: 30px !important;margin-left: 30px !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;][vc_column width=&#8221;1\/2&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;][vc_custom_heading text=&#8221;General&#8221; font_container=&#8221;tag:h2|font_size:30|text_align:left|color:%23415788&#8243; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;WebREACT &#038; WebREACT Lite&#8221; font_container=&#8221;tag:h2|font_size:30|text_align:left|color:%23415788&#8243; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1716907378700{margin-right: 30px !important;margin-left: 30px !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;RIOT-S&#8221; font_container=&#8221;tag:h2|font_size:30|text_align:left|color:%23415788&#8243; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;Wireless IT Sensors&#8221; font_container=&#8221;tag:h2|font_size:30|text_align:left|color:%23415788&#8243; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2045","page","type-page","status-publish","hentry"],"jetpack_shortlink":"https:\/\/wp.me\/PaBAol-wZ","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/aawcs.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/2045","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aawcs.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aawcs.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aawcs.co.uk\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/aawcs.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=2045"}],"version-history":[{"count":36,"href":"https:\/\/aawcs.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/2045\/revisions"}],"predecessor-version":[{"id":2229,"href":"https:\/\/aawcs.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/2045\/revisions\/2229"}],"wp:attachment":[{"href":"https:\/\/aawcs.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=2045"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}